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The ease of the app makes booking and changing travel so quickly

We are a family of eight, and the Eurail Pass made our European trip incredibly smooth and budget-friendly. From the very first day, everything was easy to understand and use. Learning how to book seats and check train schedules took just a few minutes, and after that, traveling felt effortless. The pass gave us the flexibility to explore multiple cities without worrying about buying separate tickets for each journey. It also saved us a significant amount of money, which is especially important for a large family. Every train we took was comfortable, clean, and on time, making our travel days stress-free. Overall, the Eurail Pass turned what could have been a complicated trip into a relaxed and enjoyable adventure. Highly recommended for families and group travelers.

I mistakenly bought this rail pass with headout, but would have bought it directly with eurail. i also didn't like that you couldn't cancel it.

The price is reasonable compared to alternative ways of travel. 2nd class is very comfortable indeed, no real need to overpay for 1st class. But, one star less for unclear guide for seat reservations - I've booked seats via DBahn from Frankfurt to Paris and then checked whether I did everything corect to double check. But consultants in Frankfurt station said that I'd done smthing incorrect, and if I'm not mistaken, I booked the seats for residents whereas I'm not resident of EU. But there was no obvious way to book as non-resident. So spent 33 euros needlessly.

Everything worked well ! The schedules for the four trips were on time, the seats were very comfortable and the overall flexibility is great - much better and cheaper and faster and more comfortable than flying

It was great to have the ability to not worry about missing the next train and have so many options. It would be great if you could make more reservations for sleeper trains through the planner app and see how much you saved too!

The boarding process is always super easy and simple, and I love how many of the trains are switching to carbon neutral.

This is our first time traveling via rail in Europe and we had a wonderful time. We only experienced one late train which is saying a lot. We wish transportation worked this well in the US as we would use it much more than driving.

The system of booking and activating trains at stations, to have multiple options to choose from and the easyness to board trains.

Buying and scheduling was easy. It was used in Switzerland and Italy with no questions asked. It is the cheapest way to travel. For trains which needs reservation, a separate payment is needed but also not expensive and also easy to do. This is the best option for travellers to Switzerland and accross Europe that does not opt for rental cars.

Speed of the Global Pass purchase process and good reception at the offices of the stations in Madrid.

It's difficult to add a journey and get a pass. It's supposed to be straightforward and easy.

Compliance with the website's offerings

Your prompt response on my request and resolving it on the fly.. really amazed me

Good travel with train. Only one problem between Barcelona and Lyon because of forest fire. Train is best :-)

I will never use your services again. Goodbye

It's a great train pass, good value and very flexible.

I was very satisfied and it was uncomplicated

Flexibility to make last minute changes

This is ridiculous! I bought a rail ticket which I will use next year. I made a stupid mistake and bought it from Headout. It cost me more and now I am being asked stupid questions.

Not really impressed with this lounge, probably won't book it again as not worth the money. There was a disappointing selection of food available. I don't eat spicy food but that meant that there was only 1 option for me which I didn't really like. Plus there was only 1 person at the bar so there was constantly a long wait trying to get a drink

Not happy with the massive queue to get in but once in it was great. So overall very happy and a great discounted price 😀

Was enjoyable and relaxing. Definitely worth a visit before flying. Staff super friendly. Drinks and food choices except

The price for the experience was great. However the lounge itself was let down. Food wasn't great, and the lady at the bar was quite clearly having a bad day and not happy at all. As a customer focused business you have to be positive facing the public.

Couldn't say I loved it - No warm welcome, advised in email booking confirmation that if late my booking would be cancelled without refund (surely having booked 3 hours from 3 I should be able to enter any time so long as I leave by 6!) and a group of drunk noises women entered the 'quiet' area and nobody asked them to leave and return to the bar area.

Efficiency of staff on duty during our visit.

Good value for the money Will use again

I didn't. It was described as Plaza Premium. The food was awful. The "chicken tikka masala" didn't have any chicjen in it. Nit even when they topped it up. It was masala sauce.

We were booked for 12pm but didn't get into until 12.30/12.45 was meant to have 2 hours only got an hour

The quietness of the venue was excellent. Unfortunately your website advertises Edinburgh Gin cocktails as included in the package but when we got there we were told we had to pay for them. I only bought the tickets to have the cocktails so for me it was money wasted

My passes disappeared from the app

Practicality and cost-effectiveness.

Emailed half dozen times, no code in email where i quoted it said it was. replies from staff but not solution or resolution

The pass is great, but the seat reservation service is very poor. I was only able to book the seats on the routes where booking is compulsory. I wasn't able to book the seats on the routes where it's optional.

I liked the one pass concept, but the app to make reservations and book seats were not clear. Getting an agent to assist me was impossible and did not happen The Robot kept asking ne fir my pass ID and last name after I entered it numerous times. I wast trying to place to pass on hold when I was not using it, but I could not located how to use the app to place the pass on hold. My experience so far is extremely disappointing

It was very helpful loved travelling with global euro rail pass

There was no way of reaching the team locally I struggled with doing the tickets and still had to pay out of pocket. It was not clear to me you needed additional reservations and had to pay for that. It was very frustrating and so decided next time would use the buses instead

All very good, very good experience

Easy! Convenient ! Smooth & no glitches ! Fun experience

The tickets provided are not validated. Stagecoach (the bus provider) did not recognise the ticket types, there was no redemption point at Halbeath bus depot (departure point). This was questioned with the supervisory office at the venue, whom confirmed that the tickets purchased cannot be redeemed and would not be accepted. Therefore anyone purchasing via this domain will no doubt experience the same issues and will have to re-purchase again at their own cost - again.

I was sold a ticket which on arrival at park and ride there were no scheduled departures for that service. I was forced to take my car to airport and due to the timing could not pre book parking and I was forced to take an on the day terminal parking ticket in order to make my flight which was urgent due to visiting my mother in law who is end of life. It was very stressful and inconvenient and could easily have been avoided as at that ticket should never have been available for purchase